My Cupra app

Faults and Technical chat for the CUPRA Born
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Stuffygibbon
Posts: 17
Joined: Sun Jun 19, 2022 11:43 am

Post by Stuffygibbon »

Hey, I picked up mine last week and had the same issue with the app. Dealer didn’t have a clue either.

Turns out I needed to update the software of the car to v3 and it says in the notes it’s one of the fixes. You should see a notification too right of the display that an update is needed. Once done reboot the display, hold the power button till the screen goes black.

I’ve since found the next issue where the car or my account is missing a license so none of the remote features work. Dealer says I need to book it in to the service centre 🤦
Born V2 with Tech pack L - Glacial White

Wrighty
Posts: 6
Joined: Sun Jun 12, 2022 4:39 am

Post by Wrighty »

Can't update anything, but keep getting notification about license needing updates for emergency calls .can this only be done at the dealer?
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Daveion
Posts: 424
Joined: Wed Jun 08, 2022 8:32 pm

Post by Daveion »

Finally picked my Born V2 up today.
Dealer was unable to connect the Cupra app like many others here. Will have to read the tips. My 4g at my house is reasonably good.
As an aside, great drive home 60 miles on the M25 4.9miles/kW. It seems more efficient than my prev ID3. No AC on but great nevertheless.
Love the HUD.

20220622_144935.jpg

Born V2-Tech L collected June 22
BMW Z4 e89 sDrive30i Highline
BMW Z4 e85 3.0i SE
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Daveion
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Post by Daveion »

monkeyhanger wrote: Sat Jun 18, 2022 7:06 am Just tried to connect up with the app and it keeps failing at the last stage of registration, after the 2D barcode scan with my phone. This was multiple times, then bumping me out to a guest profile. I had great 4G signal strength for both the car and the phone, Is this why perhaps the dealership made a great deal about connecting me up as part of the handover on collection day and then decided on the day not to bother?
Hi MH
I'm having the same issue. In addition when I try to enter the VIN it doesnt allow me type the number in. It has on previous attempts but then fails and I continue as a guest. Tried reinstalling the app but no go.
Any advice anyone?
Born V2-Tech L collected June 22
BMW Z4 e89 sDrive30i Highline
BMW Z4 e85 3.0i SE
Stuffygibbon
Posts: 17
Joined: Sun Jun 19, 2022 11:43 am

Post by Stuffygibbon »

Wrighty wrote: Mon Jun 20, 2022 4:56 pm Can't update anything, but keep getting notification about license needing updates for emergency calls .can this only be done at the dealer?
Mine still has the same issue as you. I've logged a ticket with cupra connect support. They've not come back to me yet.
Born V2 with Tech pack L - Glacial White
Stuffygibbon
Posts: 17
Joined: Sun Jun 19, 2022 11:43 am

Post by Stuffygibbon »

Daveion wrote: Wed Jun 22, 2022 5:03 pm
monkeyhanger wrote: Sat Jun 18, 2022 7:06 am Just tried to connect up with the app and it keeps failing at the last stage of registration, after the 2D barcode scan with my phone. This was multiple times, then bumping me out to a guest profile. I had great 4G signal strength for both the car and the phone, Is this why perhaps the dealership made a great deal about connecting me up as part of the handover on collection day and then decided on the day not to bother?
Hi MH
I'm having the same issue. In addition when I try to enter the VIN it doesnt allow me type the number in. It has on previous attempts but then fails and I continue as a guest. Tried reinstalling the app but no go.
Any advice anyone?
Uninstall the app, clear the user data when it asks and then reinstall. I was able to add the VIN again after this.
Born V2 with Tech pack L - Glacial White
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Daveion
Posts: 424
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Post by Daveion »

Stuffygibbon wrote: Wed Jun 22, 2022 5:12 pm
Daveion wrote: Wed Jun 22, 2022 5:03 pm
monkeyhanger wrote: Sat Jun 18, 2022 7:06 am Just tried to connect up with the app and it keeps failing at the last stage of registration, after the 2D barcode scan with my phone. This was multiple times, then bumping me out to a guest profile. I had great 4G signal strength for both the car and the phone, Is this why perhaps the dealership made a great deal about connecting me up as part of the handover on collection day and then decided on the day not to bother?
Hi MH
I'm having the same issue. In addition when I try to enter the VIN it doesnt allow me type the number in. It has on previous attempts but then fails and I continue as a guest. Tried reinstalling the app but no go.
Any advice anyone?
Uninstall the app, clear the user data when it asks and then reinstall. I was able to add the VIN again after this.
So that worked and having re booted the screen as well I am now also showing a 4G connection on the car. Didn't realise it was offline.
So tried again but still failed and logged as a guest again.
Enough for the first day.
Will try tomorrow.
Born V2-Tech L collected June 22
BMW Z4 e89 sDrive30i Highline
BMW Z4 e85 3.0i SE
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Daveion
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Post by Daveion »

Daveion wrote: Wed Jun 22, 2022 6:26 pm
Stuffygibbon wrote: Wed Jun 22, 2022 5:12 pm
Daveion wrote: Wed Jun 22, 2022 5:03 pm

Hi MH
I'm having the same issue. In addition when I try to enter the VIN it doesnt allow me type the number in. It has on previous attempts but then fails and I continue as a guest. Tried reinstalling the app but no go.
Any advice anyone?
Uninstall the app, clear the user data when it asks and then reinstall. I was able to add the VIN again after this.
So that worked and having re booted the screen as well I am now also showing a 4G connection on the car. Didn't realise it was offline.
So tried again but still failed and logged as a guest again.
Enough for the first day.
Will try tomorrow.
Not wishing to give in so easily I tried one more time. This time I got a little further. It said I had connected with my Cupra, the screen hung for a few seconds and I was back to the error message. Grrrr.

20220622_195034.jpg

Screenshot_20220622-195018_My CUPRA.jpg

Born V2-Tech L collected June 22
BMW Z4 e89 sDrive30i Highline
BMW Z4 e85 3.0i SE
monkeyhanger
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Post by monkeyhanger »

That's what I got, seemingly works then boots you out to a guest login.
2022 V2 E-Boost L-Tech Pack - Aurora Blue
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Daveion
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Post by Daveion »

monkeyhanger wrote: Wed Jun 22, 2022 9:53 pm That's what I got, seemingly works then boots you out to a guest login.
Checked the lights out just now and found a SW update and downloaded. Will see if things are better tomorrow.
Born V2-Tech L collected June 22
BMW Z4 e89 sDrive30i Highline
BMW Z4 e85 3.0i SE
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